S H I P P I N G  A N D  R E T U R N S

CONSENT

By agreeing to these Purchase and Shipping terms, you also consent to receive further electronic communications from us in relation to the Lexx Moda business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at  lexxmoda@gmail.com

PROCESSING OF ORDERS

We process purchases on business days, which are Monday to Friday and exclude public holidays.

We will provide you with a tracking number once we have shipped your order to you.

SHIPPING

Within China:

Shipping will be via local courier services

Orders placed on a business day before 3pm (Beijing time zone) are usually shipped on the same day. We cannot guarantee delivery times, however, you should receive your delivery within 2-5 days (only for Hong Kong and Macau shoppers, for other parts of China and countries this may vary.

International:

We ship to all international destinations.

International delivery times are 1-3 weeks. If you have not received your ordered items within this timeframe, please email us your full name and order number and we will investigate on your behalf.

CANCELLATION OF ORDERS

Lexx Moda may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

PRODUCTS MISSING FROM AN ORDER

Should a Product be missing from an order when received, please contact us at  lexxmoda@gmail.com  with the order number and the product code or product name of the Product you ordered, and we will make the appropriate investigations.

RETURN & EXCHANGE OF PRODUCTS

We do not provide a free exchange, return and refund service. Lexx Moda does not take responsibilities on all postal charges for items you intend to return. Unless the item you intend to return was incorrectly delivered or replaced to the item you brought. (There for please contact lexxmoda@gmail.com for further information and instructions)

RETURN POLICY

Hong Kong, Macau and China

Simply download the returns form here

Refund or Store Credit

  • A store credit can be used to make a new purchase (within 12 months). You can log into your Lexx Moda account any time to check your balance. We don't provide exchanges for international customers, however you can make an exchange using your store credit.

Processing Time

  • We process all returns within 7 days of receiving your items!

  • We will send you an email with the details of your processed return.  

Returns Policy

  • Items can be returned within 30 days of successful delivery for a store credit or refund. This includes sale items.

  • Items do not have to be returned to our destination within 30 days however the return process must be initiated within 30 days of successful delivery.

  • Items must be received in original condition - unworn, unwashed, with all tags still attached.

  • You’ll need to pay the postage cost to send it back to us.

All Other Countries

Simply download the returns form here

  • International customers will be issued with a store credit or a refund. A store credit can be used to make a new purchase (within 12 months). You can log into your Lexx Moda account any time to check your balance. We don't provide exchanges for international customers, however you can make an exchange using your store credit.

  • We process all returns within 7 days of receiving your items!

Returns Policy

  • Items can be returned within 30 days of successful delivery for a store credit or a refund. This includes sale items.

  • Items do not have to be returned to our destination within 30 days however the return process must be initiated within 30 days of successful delivery.

  • Items must be received in original condition - unworn, unwashed, with all tags still attached.

  • You’ll need to pay the postage cost to send it back to us.

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